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Fix the Netflix stuttering windows 10

Are you also facing windows 10 video streaming problems? Is your Netflix lags computer?

Netflix offers a video-watching service that you can add to your laptop, notebook, or iPad. However, certain people choose to watch Netflix videos on a web server because of the larger screen.

Today, one of the most common late-night family bonding practices is watching Netflix. You can stream as many videos, shows, and documentaries as you like for a low price. It’s available to stream on TV, screen, and even cell devices.

Recently, however, some users have reported that Netflix playback choppy when viewed in complete mode, especially on the Surface Pro 5. When u

sing the Netflix software, stuttering occurs. Some people also stated that the Netflix stuttering pc problems occur while watching content on websites other than Netflix.

Why does Netflix crash my PC?

Netflix crashes my PC because of a faulty or obsolete graphics card processor, and you might be having lagging or freezing issues with the Netflix software.

In this instance, updating the driver is the best course of action. It can be accomplished using the System Manager. Pick Update Driver from the context menu when you right-click your graphics card.

Signs of a Windows 10 Netflix app issues

Signs of a Windows 10 Netflix app issues

Windows 10 Netflix app issues are prevalent; they may occur for a variety of reasons. Several popular triggers include graphics driver incompatibility, audio driver dispute, and an incompatible Windows 10 upgrade.

  • An error “Whoops, something went wrong (with Error Code).”
  • Netflix app on Windows 10 crashes suddenly.
  • I won’t be able to open Windows 10 Netflix app issues.
  • No sound on Netflix
  • Black screen Netflix Windows 10 app
  • Encountering “Sorry, there was a problem communicating with Netflix. Please try again. (T1) “

How do I fix windows 10 video streaming problems with Netflix?

1. Attempt to update video players

Netflix becomes inoperable when one or more of the supported apps becomes buggy or faulty; these apps are used for online video streaming.

As a result, it is recommended to check whether the whole video streaming product is up to date.

Download any handy applications on your PC/laptop, such as DivX Web Player, Adobe Flash Player, Microsoft Silverlight, Quick Time Player, and so on (if they are installed on your system.)

Despite this, downloading the correct edition of the Netflix software on your operating system is still advised to resolve Netflix lags Windows 10 problems.

2 . Deactivate Hardware Acceleration

Occasionally, disabling hardware acceleration and rebooting your browser can resolve the Netflix stuttering Windows 10 problem.

  • Right-click the flash video you’re seeing and choose Settings.
  • Following that, uncheck the box to allow hardware acceleration.
  • Finally, press Close and verify whether or not the Netflix app is lagging on Windows 10 has been resolved.

3. Clear The Browser’s Cache

As the web browser’s cache data, temp files, and cookies get overwhelmed, the web browser’s operation can become erratic.

As a result, it is suggested that you clean up all unnecessary data on your Windows computer:

How do I fix windows 10 video streaming problems with Netflix?
  • Enter chrome:/settings/cleaseBrowserData in the browser’s address bar and press Enter.
  • Choose from the Browsing history
  • Download historical data
  • Cookies and info from other websites and plug-ins
  • Photos and directories cached
  • Following that, press the Clear browsing data button.

If any configurations are identical, you’ll need to repeat this procedure for the other web browsers as well.

4. Deleting the file mspr.hds

As we all know, Netflix videos are DRM-protected. Netflix utilizes Microsoft PlayReady to broadcast DRM-protected content.

Occasionally, Netflix streaming problems can occur as a result of the DRM security.

To resolve the Netflix lags computer, we will attempt to delete the mspr.hds file; by doing so, we will compel the Windows operating system to create a new one.

  • Open File Explorer and navigate to the C:\ProgramData\Microsoft\PlayReady\.
  • Find all of the mspr.hds files and remove them using the delete command. 
  • It’s still a good idea to clear out the recycle bin.
  • You must uninstall the files in the C:\ProgramData\Microsoft\Windows\DRM.
  • Finally, restart your computer and then reopen the Netflix app.

5. Restart the Netflix Windows software to see how it fixes the issue.

We’ll use this tool to try to restore Netflix to its default settings.

  • Go to Settings > Apps > Apps & Features > Apps & Features.
  • Then look for the Netflix Apps by scrolling down.
  • After that, choose the Netflix software and then Advanced choices.
  • Locate the Reset segment once more, and then press the Reset button.
  • Finally, once you’ve reset Netflix, you’ll need to sign up again.

6. Choose Use Software Rendering Rather Than GPU Rendering from the drop-down menu.

If you cannot watch Netflix and have windows 10 video streaming problems, carefully observe the measures outlined below.

  • Open Internet Explorer, then press the Settings tray icon in the right-top corner and choose Internet Options from the drop-down menu.
  • Navigate to the Advanced tab and then to the Accelerated graphics alternative.
  • Select the choice to render with software rather than with the GPU.
  • Finally, press OK.
  • Restart Internet Explorer or Microsoft Edge to see the improvements in effect.

7. Make changes to the audio playback options.

Any users claim to have solved the streaming problem by lowering the bit rate of the audio playback. So, let’s put this trick to the test and see what happens.

Black screen Netflix Windows 10 app
  • To begin, locate the sound icon located in the bottom right corner of the taskbar, and select Playback Devices.
  • Select your preferred playback unit. A green circle with the correct tick can be used to verify it.
  • Select Properties and then Advanced from the drop-down menu.
  • Using the drop-down menu under Default Format, choose 16 bit, 44100 Hz (CD Quality).
  • Then choose OK after clicking on the Apply button.
  • Finally, press the OK button once more.
  • Check to see if the Netflix stuttering Windows 10 has been fixed.

Is there a Netflix app for Windows 10?

Windows 10 users will participate in the offline binge-watching experience.

You must first download the free Netflix software from the Windows Store to download shows and videos for offline viewing on a Windows 10 machine; you cannot download it via Netflix’s web client.

How do I fix Netflix on Windows 10?

To fix the Netflix on Windows 10 follow the below guidelines.

  • After rebooting the Netflix app in windows 10 streaming issues, give it a shot.
  • Be sure your Internet connectivity is stable, as a weak internet connection will cause problems connecting with the Netflix server.
  • Set the time zone and are now.
  • Check for changes in Settings > Windows Upgrade > Check for updates on the Windows 10 setup. In Windows 10, you can even download and install updates.
  • Both hardware drivers, such as graphics and audio drivers, should also be updated.
  • In Windows 10, uninstall and then reinstall the Netflix program. To do so, go to Start > Apps > Netflix software > Uninstall. 
  • After that, go to Start > Store > search for “Netflix” > Choose and install Netflix. 
  • Often, pursue Netflix once more.

Why Netflix playback choppy?

There are a number of factors that may be causing Netflix to be sluggish or choppy. If you’re using a web server, consider shutting all of your browser windows entirely and then reloading Netflix.

If you’re using an app on a Roku, iPhone, or Android smartphone, exit the app entirely before trying again.

How do I fix Netflix stuttering?

When you try to watch Netflix and hear choppy, stuttering, high-pitched, or distorted sound, it usually means there’s a problem with the title you’re trying to watch or the device you’re using.

To resolve the issue of Netflix stuttering Windows 10, follow the steps outlined below.

  • Remove your device from the power source for at least one minute.
  • Press the power button on the device while it is unplugged to discharge it.
  • Replace the battery in your device.
  • Switch on your computer or mobile device.
  • Please try Netflix once more.
Right-click the flash video you're seeing and choose Settings.

Analyze the Performance of Your Windows Computer/Laptop

The provided remedy would likely solve your Netflix queue streaming dilemma, but if you’re still having issues, the problem may be with your Windows setup. As a result, using the PC Repair Tool to search the device is recommended. 

This program is intended to address a wide range of PC-related problems as well as fatal Windows failures.

It thoroughly searches the computer for DLL errors, BSOD errors, registry corruptions, corrupt machine data, and other problems.

This method is straightforward to use; all you have to do is import, install, and run it on your computer, and the program will take care of the rest. It also improves the efficiency of your Windows PC or laptop.


The methods mentioned above are capable of resolving Netflix stuttering windows 10 issues. However, it is advised that you try each one at a time and review Netflix every time.

Hopefully, this article helps you fix your windows 10 video streaming problems with Netflix software.


Aniket Jain
Hi there, My self Aniket Jain. A virtual SEO expert, content writer, and digital marketer. Works with lots of passion, hardly dedicated to what's best and what's next ✌️. Hope u all like my work ✌️


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