Do you get error code e4301 whenever you try to use the website ID.me? If you want to solve this error, you have 4 methods on your hand. Those are –
- Changing the method for the verification
- Recheck all the information you have put in
- Restart the app
- Call the customer support of ID.me
Whenever you make changes to your ID.me account of yours, you may get this error while using the website. This happens when the data provided by you does not match the data the website has. And all methods that I told you about at the start of this article will help you match your data to theirs.
So, let us start the briefing without wasting any more time.
What Causes The Error Code: E4301
When you are on the ID.me website and any settings get changed, then you can face this error code. Or if the data provided by you do not match the data on the website, you can get this error on the website ID.me. But there can be a few other reasons too.
If the server of the ID.me website faces any trouble, then you can get this error on your side. It happens because then the website cannot verify the changes that you have made or updated due to errors on the website server.
Identity Verification Process
Your identity verification process temporarily stopped working for whatever reason. You only need to try again and keep going through the same verification steps.
If you have uploaded the documents in the wrong category, this error can also occur. Or if you have uploaded the documents in the wrong formats, then also you can get this error.
Now is the time to tell you about the methods along with the steps to perform them in order to solve the ID.me error code e4301 on the website ID.me.
Steps To Fix Error Code: E4301
The best Steps to solve this error are –
1. Changing the method for the verification
2. Recheck all the information you have put
3. Restart the app
4. Call the customer support of ID.me
Now let me give you the details about these errors.
Step 1. Changing The Method For The Verification
Before you change the method for the verification process, you should retry once more to be sure that this method is not working for you in order to solve the error.
To retry once again, reload the website ID.me. Then start the application once more and ensure you provide the correct information.
But if you get the error again, then you can opt for a different verification method such as an online meeting, and talk to them in a video conference call. In the meeting, show your documents to the representative and provide your documents related to your identity.
Step 2. Recheck All The Information You Have Put
If you have put the wrong information, or if there are any typing mistakes on the application, then you can get this error on your screen. So make sure that you are providing the correct information and that there are no typing mistakes on the application.
The common mistake that everyone does is they upload documents in a format that is not supported on the website ID.me. The supported format for uploading documents are JPEG and PDF.
They do not accept any other format. So if you are uploading your documents in a format other than these two formats, change them to any of these supported formats.
Step 3. Restart The App
Restarting apps can solve many technical glitches that were creating issues. So if this error was a result of any technical glitch, then you can give it a try by restarting the app of ID.me or reopening the window of the website in order to solve this error.
Step 4. Call The Customer Support At ID.me
This is the last method that you can try. If all the above-mentioned methods fail to solve the error for you, then you have no other option than calling or contacting the customer support persons through an email or a phone call. You can contact them at their customer support special email address, or call their customer support special phone number.
Frequently Asked Questions
Q1. Why is ID.me saying they can’t verify my identity?
Ans. There can be a few reasons. The information you have provided might have not matched the documents the website has, there might be any typing mistakes, you might have uploaded your documents in the wrong format, or there can be a fault in the server of the website ID.me.
Q2. Why am I getting error code e4301 on ID.me?
Ans. If you have put the wrong information, if you have uploaded your documents in the incorrect format, or if the information you have provided does not match the information the website has, then you can get this error while using the website ID.me.
Q3. In what format do I have to upload my documents on ID.me?
Ans. The supported formats to upload documents on the website ID.me are JPEG and PDF. so if you are uploading your documents on ID.me, then you have to convert the documents in either JPEG or PDF format.
The Final Words
Many people use the website ID.me in the United States of America. But often they face the error code e4301 on the website whenever they try to use the website. And when they get this error, they go online and search for a solution to this error.
And this triggered me to write an article about how you can solve this error on the website ID.me on your own. I hope when you finish reading this write-up, you will be able to resolve this annoying error without any problems.